Oel ngati kameie, dear traveler!
Sometimes, even the most majestic banshees must turn back mid-flight. Whether Eywa has redirected your path or your sky-borne journey was interrupted by less spiritual reasons (like forgetting your cousin’s wedding), we’ve got you covered—with a refund policy as fair as the moons of Pandora.
✈️ Can I Get a Refund?
Yes—but only if your soul is pure, your intentions noble, and you follow the sacred guidelines below:
✅ Eligible Refunds:
You cancel 24 hours before your flight departs from the Hometree Terminal.
Your flight was cancelled due to unforeseen meteor storms or Toruk interference.
A clerical error by one of our human IT technicians (again 🙄).
You accidentally booked a flight to Mo’ara instead of Hallelujah Mountains (common mistake, don’t worry).
❌ Non-Refundable Scenarios:
You changed your mind after bonding with your seat via tsaheylu.
You missed your flight because you were off communing with the Tree of Souls (we get it, but still).
Your ikran ate your boarding pass.
You booked during a Full Bioluminescent Sale (clearly marked non-refundable, glowing with savings).
💰 How Do I Request a Refund?
Easy as flying with your first banshee:
Visit our Refund Portal or shout into the sacred wind (we prefer the portal).
Provide your booking number, reason for refund, and your spirit animal's name (optional but respected).
Our Sky Customer Spirit Guides will respond within 3-5 earth days.
💫 Credits vs. Refunds
Sometimes, instead of cold hard credits, you might want a warm, glowing travel voucher instead. We offer:
Na’vi Sky Credits for future flights.
Complimentary Glowfruit in-flight snacks.
Access to the Floating Lounge (only available during lunar eclipses).
🧚 Final Note from Eywa (Legal Edition)
All refund requests are subject to Na’vi Airlines' policies and intergalactic transport regulations. Refunds will be returned to your original method of payment (no trades for Unobtanium accepted).
Fly wild. Fly free. Fly Na’vi. 💙
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